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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for a full refund. We keep business hours M-S 9-5 pm MST (USA).

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Please feel free to contact us if you have any further questions. We will reach out to you if your package is returned to us. If you fail to pay the duties for your parcel and it is returned to us, you will have the option for us to re-ship your package to you (and you will pay for shipping again), or we can cancel your order and refund you for the products less the original shipping amount paid. All contents will be stated on the outside of the package as part of the customs form. If you want to know in advance what the customs and duties will amount to, we can provide a pre-bill invoice for you, so you can contact the carrier to find out what to expect based on value of items being shipped. Whoever receives the package is responsible for paying any applicable duties or taxes on the received products. We are not responsible for any customs fees charged. You are responsible for paying any assessed customs fees upon receipt. Laws vary by country, so it depends on your country’s regulations. We will always recommend customers choose Fedex or UPS, as our ability to track and timely delivery is much more reliable than the USPS. If not, please let us know and we’ll do our best to track it down. In many countries, you can give them your tracking/package number and they can tell you if it’s in their system or not. If this happens, first, check with your country’s local customs office. While most international packages show up within a week or two, we have seen some take as long as six to eight weeks if they get stuck in customs. If your order ships to an incorrect address and is not retrievable, unfortunately we are not responsible and cannot offer reimbursement. We’ll reach out to you to coordinate your options before re-shipping. Refund you for the products less the original shipping charges. If you decide to cancel your order instead, we’ll If your order ships and ends up being returned to us, then you are responsible for paying the cost of shipping again to resend it to you. You can also sign in and click the My Account link at the top of our site to track the status of your order. You will receive a shipment confirmation with tracking information via email when your order has shipped.

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Sometimes our mail pickup comes in early afternoon, so tracking for orders shipped later that day may not update until the following business day. We ship five days a week, Monday through Friday. In rare times of exceptionally high volume, it may take up to 2-3 days. We welcome orders in almost all countries, as long as USPS, UPS and/or FedEx currently ships there.īesides where indicated above, we aim to have your order out by the same or the next business day. We cannot ship FedEx orders to a PO box address or to U.S. Not all methods are available in all countries. Note: these rates do not include customs fees and/or taxes required by the importing country. We will respond within 24 hours with exact cost to ship to your country for the items you select. The cost of shipping is based on the value (for insurance) and dimensional weight of your order. At this time, we ask that customers use the Custom Shipping Request Form so we can find the most economical shipping method for your particular order. International Customers: Shipping rate will depend on your country. Please notes that if express shipping is chosen, we will do our best to get it out the same day the order is placed, but in most cases, the order will ship the following day. All of our shipping methods include tracking.Įxpress shipping is available. Simply add the items you want into your cart, and you’ll be given shipping options and prices at checkout. If you have a preferred method of receiving shipments, please let us know. We ship all of our packages through USPS, UPS or FedEx, always trying to find the fastest most economical shipping method.

Founder, Marjorie de Muynck, M Mus., MSOM, Hon.

Symbol, Sound, and Vibratory Experience.

Ohm Tuning Forks ~ Beneficial use of Octaves.

Ohm Therapeutics ~ A Trusted Brand since 2003.

INSTRUCTIONAL GUIDES – INTUITIVE & EASY TO FOLLOW.